Privacy Policy

Integrated Natural Medicine — Noosa, QLD

Home Privacy Policy
Last updated: March 2026

1. Introduction

Integrated Natural Medicine ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at integratednaturalmedicine.com.au or contacting us, you consent to the practices described in this policy.

2. Who We Are

Integrated Natural Medicine is a holistic health clinic based in Noosa, Queensland, Australia. We provide acupuncture, naturopathy, Chinese medicine, herbal therapy and related services.

Contact us: 07 5446 2884 | [email protected]

3. Information We Collect

We may collect the following types of personal information:

  • Contact information: name, phone number, email address
  • Health information: relevant health history and treatment details shared during consultations
  • Website usage data: pages visited, browser type, general geographic location (collected via analytics tools — see Section 7)
  • Enquiry content: messages sent through our contact form

We only collect information that is reasonably necessary for providing our services.

4. How We Use Your Information

We use personal information to:

  • Respond to your enquiries and bookings
  • Provide and manage healthcare services
  • Maintain clinical records as required by law
  • Improve our website and services
  • Comply with legal and regulatory obligations

We will not use your personal information for marketing purposes without your consent.

5. Health Information

Health information is sensitive personal information under the Privacy Act. We handle it with the highest level of care. Your clinical records are stored securely, accessed only by treating practitioners and relevant administrative staff, and retained for the minimum period required by law.

We will not disclose your health information to third parties without your consent, except where required by law or in an emergency situation involving your health and safety.

6. Disclosure of Personal Information

We do not sell, trade or rent your personal information to third parties. We may share information with:

  • Service providers who assist us in operating our website (e.g. form processing via Formspree) — subject to their own privacy policies
  • Analytics providers (see Section 7)
  • Authorities where required by law

All third-party service providers are engaged on terms that require them to handle personal information appropriately.

7. Website Analytics

Our website may use Google Analytics to help us understand how visitors use the site. Google Analytics collects anonymised data such as pages visited, time on site, and general location. This data does not identify you personally.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

8. Contact Forms

When you submit our contact form, your message is processed through Formspree (formspree.io). Please review Formspree's Privacy Policy for details on how they handle your data. We receive your name, email address and message content, and use this solely to respond to your enquiry.

9. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can configure your browser to refuse cookies, though some site features may not function correctly if you do.

10. Security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. Our website uses HTTPS encryption. Clinical records are stored securely and access is restricted to authorised personnel.

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Lodge a complaint about how we handle your personal information

To exercise these rights, contact us at [email protected] or 07 5446 2884.

12. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can attempt to resolve the matter. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the date it was last updated. Continued use of our website constitutes acceptance of the updated policy.

14. Contact Us

For any privacy-related queries, please contact:

Integrated Natural Medicine
Noosa, QLD 4566
Phone: 07 5446 2884
Email: [email protected]